FAQs about Motor Pony Electric

We are a mobile store.  We bring our store to you for your convenience.  This allows you to test ride in your own neighbourhood.  Contact us to book an appointment.  We have strong Covid-19 protocols to ensure your safety.  You can see our protocols on our Covid-19 Protocol section.

Our mobile store is based in North Vancouver.  We primarily service North and West Vancouver.  However if you live elsewhere in Metro area, please contact us and we will do our best to make arrangements to visit you.

We only stock trusted quality European designed, engineered and assembled e-bike brands.  This ensures reliability so you get where you want to and confidence in your investment.

Contact us via phone or email and we will arrange a time together to bring our mobile store and demo centre to you.

Ph: 604-245-0432

email: csr@motorponyelectric.com

We will ensure that you have both the best model of e-bike for your intended use and that it is the perfect size for you.  All bikes will be delivered to you fully assembled by a qualified  technician and ready to ride.

Rental FAQ's

Minimum rider age for e-bikes is 16 years if accompanied by an adult and 18 years of age as an individual. Although riders age 18 and up do not require a driver’s licence, they must show valid picture ID and proof of age (either a valid driver’s license, ID card, or passport will do) before riding with us.  We also require a credit card for pre-authorization in the amount of the value of the ebike and that all riders, understand, and sign our waiver release and rental agreement.

Please contact us at:

p: 604-245-0432 

e: csr@motorponyelectric.com

All riders must have a valid piece of photo ID and proof of age (i.e. driving license, ID card, passport, etc.) and a credit card for pre-authorization purposes.  We also recommend proper footwear and that you bring your own helmet-However we do offer free helmets for rentals that have been sterilized after each use.

You can rent for a Half Day (3 hours) or Full Day (Open to close)

please see our rentals page or contact us for full details.

The North Shore has extensive network of bike friendly lanes and routes.  

Contact us and we are more than happy to provide you a customized route for your trip plan.

Riders are responsible for any loss, damage or theft of the rental e-bike or any parts of the e-bike as outlined in our waiver.

We provide a lock for all rentals however locks cannot prevent all thefts.

Riders are responsible for ensuring that they have adequate coverage through their personal accident and liability insurance plan. Motor Pony Electric is not, under any circumstances, responsible for accidents or damages caused by the rider or by any third party involved.

e-Bike FAQ's

All ebikes that are sold by Motor Pony Electric comply with the Regulations of BC.  e-bike motors will assist riders up to a maximum of 32km/hr.  However there is nothing to prevent a rider from peddling their ebike faster than 32 km/hr.  The motor will stop producing power if a bike exceeds 32km/hr.

The distance and or time that you can get assisted power from your ebike will depend on many factors.   The specification of the particular bike, the steepness of the hills and level of assist that is selected.  The bikes are very efficient and will easily last for just about any ride you can conceive.  There is no resistance from the motor so if you run out of battery power you can just pedal the bike home.  Because this varies by bike it is best to contact us for specific details on each bike.

You need to be 16 years of age.