Rental Policies

By renting an-ebike from Motor Pony Electric Inc. you agree to the following terms and conditions:

  • you will ride responsibly and will abide by the laws and rules of the road ways, properties, pathways, parks and pedestrian zones.
  • wear a helmet
  • bring the e-bike and any other equipment supplied by Motor Pony Electric Inc. back in the same condition you received it.
  • you will only use the e-bike for its intended use.  
  • sign supplied waiver

Who can rent an e-bike?

  • Minimum rider age for e-bikes is 16 years if accompanied by an adult and 18 years of age as an individual. Although riders age 18 and up do not require a driver’s licence, they must show valid picture ID and proof of age (either a valid driver’s license, ID card, or passport will do) before riding with us.

Security Deposit:

  • You agree to provide pre-authorization security deposit for the entire value of the bike should the bike not be returned or be  returned damaged
What if the E-Bike becomes damaged or gets stolen?
  • Riders are responsible for any loss, damage or theft of the rental e-bike or any parts of the e-bike as outlined in our waiver.
Am I covered in case of accident or injury?
  • Riders are responsible for ensuring that they have adequate coverage through their personal accident and liability insurance plan. Motor Pony Electric is not, under any circumstances, responsible for accidents or damages caused by the rider or by any third party involved.

Duration of rentals:

Half day = 3 hours

Full day = Open to close for according to our operating hours for the day of the rental.

How can I book? What if I need to cancel?
Reservations and inquiries can be made by email or by calling us.

e: csr@motorponyelectric.com
p: +1-604-245-0432

  • Holding your reservation will require an advance deposit via credit card.
  • If you need to cancel a rental we’ll refund the full prepaid amount as long as you let us know over 24 hours in advance to your scheduled ride.
  • If you cancel inside of 48 hours before rental time we will keep half of the prepaid deposit.
  • If we arrive at the agreed drop-off location and no one shows up to rent we will keep the full prepaid amount.

If you have any questions prior to or during your rental please contact us at :

csr@motorponyelectric.com

+1-604-245-0432